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IDG Contributor Network: What's new under the IT sun? Nothing and everything

One of the most common questions enterprise leaders are asking revolves around predicting the future of IT spend: how will cloud, analytics, mobile, automation, and other recent developments in the IT...

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IDG Contributor Network: How IT can survive digital transformation

In my last post, I painted the future of IT services with the broadest of brushes. In this one, I will examine what happens to one of the primary actors, the IT organization, as the digital business...

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IDG Contributor Network: The dawn and dusk for IT service providers

In a recent post, I shared one of the questions most often asked of us at ISG: “How is the IT services landscape changing?” Most often, the questioner wants to know who is going to win at this new...

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IDG Contributor Network: Getting a second opinion before making outsourcing...

Recently, I took my car into my local dealer for what I thought was the simple repair of a bent rim. A day later, instead of a call to pick it up, I got a repair estimate for over $11,000! After the...

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IDG Contributor Network: Request for Solution: What some enterprises really...

Several years ago, we launched an innovative new way for an enterprise to contract for services, the Request for Solution (RFS). It was conceived of as a way to harness the service provider...

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IDG Contributor Network: 5 reasons Latin America could be the next big thing...

A friend recently told me an old joke about Latin America in the context of outsourcing: “Latin America is the next frontier in outsourcing—and it always will be.”I have long promoted Latin America as...

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IDG Contributor Network: Innovation, innovation, wherefore art thou?

For years, innovation has been a sensitive and largely misunderstood subject in the outsourcing industry. Buy-side enterprises insist on it, stipulate it in their contracts, and complain bitterly when...

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IDG Contributor Network: How to find the next generation of IT leaders

The next generation of IT leadership is hiding right in front of you. Do you know how to tap into it? An often-debated but never-resolved question in the world of IT outsourcing is “where will our...

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IDG Contributor Network: How to excel at outsourcing

After reading one of my recent posts, a friend, who happens to also be a client, reminded me that outsourcing success depends on two things: the buyer has to be willing to put in the effort, and the...

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IDG Contributor Network: 7 things to do today to improve your outsourcing...

In my last post, I reflected on the fact that an outsourcing relationship, at its core, is a human relationship. Remembering this is critical to success. But, in addition to being “nice,” there is a...

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IDG Contributor Network: An open letter to outsourcing service providers

Dear Service Providers, I’m worried about you. I realize that, as an industry, you keep growing, and you have bazillions of employees. You invest heavily in enterprise technology, and you often know...

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IDG Contributor Network: Do you really want to win that outsourcing deal?

In my last post, I offered my take on why service providers lose business. In this post, I’m going to suggest one way to win it. Though most outsourcing service providers pay lip service to the idea...

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IDG Contributor Network: What to ask when renegotiating an outsourcing agreement

The way enterprises address end-of-term outsourcing agreements has changed radically over the last few years. For most of the history of our industry, both buyers and providers took a...

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IDG Contributor Network: From orchestras to outsourcing

Recently, I attended Centro Fox’s CITEK Forum 2015 in Leon, Mexico, where IT, energy, automotive and aerospace experts came together to discuss innovation and business opportunities in technology....

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IDG Contributor Network: 5 principles that should already be part of your...

At the end of the year, we all like to take stock of emerging trends and prepare for those that will impact us in the year ahead. While none of us has a crystal ball, we have seen enough change in the...

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IDG Contributor Network: What Does the (President) Fox Say? Take a Closer...

Prior to his political career, former President of Mexico Vicente Fox was CEO of Coca-Cola Latin America. Since leaving public office, he has dedicated himself to the economic and cultural advancement...

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IDG Contributor Network: What the (President) Fox has to say: Take a closer...

Last week, I posted the first half of a conversation I had with former President of Mexico Vicente Fox. In it, we discussed what Mexico is doing to become a serious player in the global IT and...

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IDG Contributor Network: What problems are digital solutions solving?

This year’s business conference season is in full swing, so I’ve been privy to the latest and greatest pitches from service providers around the world. The marketing has improved dramatically over the...

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IDG Contributor Network: Why your transformation initiative will probably fail

I recently heard a gifted speaker cite an article in Harvard Business Review that found 70 percent of transformational initiatives fail. I, for one, am not surprised. Back in the '90’s, I worked for a...

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IDG Contributor Network: How companies can counter bad H-1B visa program press

Well, it has happened again. The H1-B visa issue found its way back into the public discourse on the stage of the recent Republican debate in Miami, Florida. Each of the four remaining candidates was...

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